U2 Are you listening Coursework Example | Topics and Well Written Essays - 250 words

U2 Are you listening - Coursework Example Agents can place customers on hold only when they have to consult for a solution to challenging customer inquiries. When taking a message, the agents should forward the message to the floor supervisor in charge, who presents it to the appropriate department or individual. The technique used to measure an individual’s telephone skills is through monitoring. Since all calls are recorded, the supervisors randomly select an individual’s recording, after which they analyze the skills to determine whether they meet the organizational expectations. The interviewee evaluates his performance by gauging reactions from the customer. The interviewee believes that the training offered by the company is vital for improving their customer service skills. The habit he has developed over time is to be patient when listening to customer inquiries. Patience is necessary for calming some of the irate customers, which eventually makes them confident with the services the company offers. To conclude, it would be essential to consider training call-center employees in order to improve their telephone skills. Additionally, monitoring their performance is not only necessary for optimizing individual performance but also assists in enhancing service delivery (Coen, 2001). These invaluable elements help in implementing and evaluating the organization’s quality assurance practices. A recommendation that would benefit the company is that they should consider training the call center agents frequently. This deliberation will allow the employees to refresh their telephone skills and to evaluate their individual performance (Coen, 2001). It might also be beneficial if the supervisors or managers could identify the imperfections of each agent through the recordings. The identification will enable them to determine the best way to assist the affected person, which will be beneficial to the entire

"story of an hour "response Assignment

"story of an hour "response - Assignment Example Mallard who is free of her. The story ends with her death in a shock, seeing her living husband standing in the doorway (Chopin, Kate and Chopin 10). In the story, the writer employs specific structural techniques to heighten the drama. As the title suggests, the story is short. The structure used fits the subject matter quite well. The short story is made up of short paragraphs, consisting of two to three sentences. The story only covers an hour in the life of the protagonist, Mrs. Mallard. The time coverage runs from when she learns of her husband’s death and the time the husband unexpectedly returns home. The story makes a great impact, and one can quickly read it. The message is direct. The short story gives Louise an intense hour that she spends contemplating her independence. We immerse ourselves in her wild thoughts. The ‘heart disease’ echoed at the end of the story refers to the ‘heart trouble’ introduced at the beginning of the story. The structure intensifies the twist ending of the story (Chopin, Kate, and Chopin 9). The writer brings out the theme of the forbidden joy of independence. After Richards and Josephine shared the news of Bentleys death, Mrs. Mallard frequently grieves, although her reaction is more violent than other women. She realizes that she is an independent woman now that the husband had left her alone. The realization excites and enlivens her. Though, these are her private thoughts; she tries to squelch the feeling of joy she had. The word â€Å"free† escaped her lips. She sees her new independence as the center of her being. She even turns to prayers in hoping for a longer life to enjoy the freedom. The return of Bentley unwillingly yanks her independence to a level of killing her (Chopin, Kate, and Chopin 15). Another theme we find in the story is the inherent oppressiveness of marriage. The writer identifies that all marriages are

The Bureaucracy Of The United States Government Politics Essay

The Bureaucracy Of The United States Government Politics Essay The Executive Branch of the federal government of the United States of America is charged with the task of exercising the powers of the government over its citizens as well as enforcing the laws created by the Legislative Branch, the Congress. Although overseen by one person, the President of the United States, many more people are involved in the process. The United States Congress consists of a fair number of people from the 535 elected members and their personal staff members to the support staff who work in the Capitol Building itself. The Judicial Branch as well has many members from the Supreme Court Justices to other Federal Judges in lower courts. However the Executive Branch contains the most members in its complicated and massive bureaucratic system. All organizations, administrations, and agencies, often part of what is referred to as the Federal alphabet soup due to the many abbreviations, that fall under this branch originate from some power granted by the somewhat vague Article II of the United States Constitution, or as means of exercising the powers granted to Congress in Article I. While the federal bureaucracy demonstrated in the executive branch may appear to be massive and complicated, the goal is to bring about an understanding of its purpose in the United States government and how it plays a role in an ordinary citizens life. In almost every aspect of ones life, a person must interact in some way, direct or not, with a federal agency from the Internal Revenue Service for tax payment to the Department of Labor ensuring fair payment for a persons work, or the Occupational Safety and Health Administration which ensures a persons safety in the workplace. By having increased understanding in the purpose and operation of such departments in the federal government, a citizen is more able to have true understanding of issues pertaining to them that have potential to influence their voting for not only the President, but also members of Congress. The reason I have selected this topic to focus on in my research is primarily due to the fact that, outside of Presidential actions, the importance of the rest of the people in the Executive Branch is often not taught in Social Studies classes or high school political science-based classes. Students are taught that the role of the Executive branch is to enforce the laws passed by Congress, but the actual process of how such action occurs seems to be missing. In some cases in my research I was surprised when I began making connections between ideas, especially when I began to realize the sheer size of some departments. Therefore, for my own sake, I would like to look into this dark and mysterious area so as to enlighten myself and become better informed how agencies that already affect me operate and who is truly in charge. Literature Review The Federal Bureaucracy Within the Executive Branch of the United States government is an administrative center where the laws created by Congress are put into action. According to Lowi, Ginsberg, Shepsle, and Ansolabehere (2011), from an organizational standpoint, the bureaucracy is a system created by the elected politicians seeking to accomplish objectives as well as solve issues created by the nature of collective action (p. 272). A law cannot be put into action without supporting systems in place to ensure compliance, regulate actions of those affected, and so forth. Because of this connection, the system of executive agencies exists in a unique balance between two branches of government, Executive and Legislative. Carpenter (2005) notes that, while these agencies operate under the President of the United States, departments including, but not limited to, defense, education and agriculture are truly operated by Congressional action and mandate. Because of this the true nature of this bureaucracy is sha ped, perhaps, not by the Chief Executive, but rather by the Legislature. The clear path for analyzing such as system as is found in the federal government is to begin with its creation. For the United States this is to look at the men who created its Constitution and through their work shaped the future of the nation. Looking at the document itself reveals little information to assist in an understanding of the idea. Article II of the US Constitution states that the executive power is given to the President, and further reading only elaborates a minor amount to state that he is also the Commander in Chief of the armed forces, but only two minor clauses give any indication to the actual powers granted to this position. The first indicates that the President may require the heads of executive departments to give their opinion to him, such as advice, related to their duties for their department (U.S. Const. art. II, Â §2, cl. 1). The second establishes the presidents power to appoint people to positions such as ambassadors, Judges and others with the consen t of Congress (Ibid., cl. 2). These two clauses alone shed little light on the powers given to the President and how the bureaucracy was created. As previously noted, the other aspect of the federal bureaucratic system lies in its role of executing the laws created by Congress. Article I of the Constitution enumerates many specific powers given to Congress which, while they are able to create legislation to regulate such areas, the actual execution or regulation occurs through agencies and departments of the executive branch. Therefore it can be taken that the task of such groups, as well as the President as Chief Executive, does not need to be as clearly stated due to the already clarified powers of Congress. However, this seems not to be the truth behind the significant lack of information presented in the Constitution about a piece of the government that now, in hindsight at least, is the most relevant to the everyday citizen. Perhaps at the time of writing the document they were unaware of the significance of such a branch, or, as Irons (2006) argues they simply wished to not focus on such an issue. Instead they preferred to focus even more on the Legislature they were creating and would focus on the presidency at a later date (pp. 37-40). Departments of the Executive Branch In the early years of the United States, the departments falling under control of the executive branch were few in number, yet significantly large for the time. In fact, these departments began under the idea of committees of areas including correspondence, claims, and war to avoid creating departments too similar to colonial bureaucracy experienced under British rule. These committees are the equivalent to the modern-day State Department, Department of the Treasury, and Department of Defense, respectively (Carpenter, 2005, p. 45). However, this was quickly dropped in favor of the disliked, yet highly effective executive agencies seen in Britain and France at the time. These few departments, however, were significant in their size as Carpenter explains. He notes that in the early 1800s, the US Post Office Department employed over 8,000 employees, larger than many private companies at the time. This does not even consider the size of the military departments especially in a time where the United States continued to face many conflicts, including the War of 1812 (Ibid., p. 42). Andrew Jacksons presidency is significant in the expansion of executive departments and is viewed by some to be the creator of the American bureaucracy. Crenson (1975) argues this point citing Jacksons significant reorganizations of several departments during his administration in the 1830s. Major changes occurred in the Post Office and General Land Office, as well as multiple, lesser changes in both the War and State Departments. Additionally he targeted the Treasury Department and Navy Department but was denied these changes by Congress (p. 3). The idea of reorganizing a department is important in the creation of a bureaucracy because it takes vague ideas of operational standards, stripping them from the people performing them, and redefines them as abstract functions (Crenson, 4). These functions are no longer related to a specific person, but rather a role within the institution that must be filled and put into action. The department loses personal ideas in favor of uniform and e fficient operation, an effect that may be positive or negative given an individual departments situation. The influence of presidents on the bureaucracy they control has been mostly maintained throughout its history through the spoils system. This system is the collective idea that once a person is elected to a position of power, they will give those they like or those from whom they want support positions of importance within the government, namely as a departmental head within the bureaucratic system. Andrew Jackson is one of the presidents known best historically for major change in the positions of the bureaucracy. Crenson notes that in a significant number of departments Jackson took people important from his campaign and past endeavors giving them grand supervisorial positions within the executive branch. Research Statement The bureaucracy of the executive branch of the United States government is an incredibly important structure to the operation of the federal government and the nation collectively. Every person, on a regular basis, must interact in some form with one or more of the departments, agencies, or corporations within the executive branch. Because the structure is so massive and complex with structured employee and supervisor roles it can be complicated to fully understand how it operates and its impact on the lives of citizens. As such, further study must be completed for a person not otherwise familiar with the organizational structure and politics of such a system for complete understanding to be attained. Based in the information already presented, it is clear that there is a unique history to the system of bureaucracy that exists within the United States government. This is especially true in the influence both the President and Congress have on the operation and scope of the departments. How, therefore, do the department and cabinet members of the executive branch function in regard to decisions by the President of the United States? Additionally, as demonstrated by Andrew Jackson, the president has an important role in the selection of important members of bureaucratic agencies. How, in this case, do presidents, namely Presidents Jackson and George W. Bush, shape the operations of these departments on an institutional level as well as personally with department heads and cabinet members? The questions above are significant to a discussion of the American bureaucracy because the role of the president as chief executive of the branch is of significant importance to the operation of the agencies falling under his power. Additionally, because each president is given the authority to appoint persons of his choosing to significant positions within the agencies, it is clear that this would give him power to control the agencies in manners in line with his political partys ideology. Full comprehension of this matter is important to understanding the overall operation of the agencies within. Research Findings Departments and the President The function of bureaucrats within the executive branch is determined largely by Congress through bills passed by them; however, the President holds an important role in shaping the manner in which agencies operate within the scope of such Congressional statutes. Shane notes that since the 1960s the President of the United States has changes roles from being an overseer of the executive branch to one who makes decisions for the agencies. Congress, in passing bills which shape the role of the executive branch, tends to be somewhat non-specific in its language, often to please both parties and allow such a bill to pass. As a result, the directives to the executive agency may leave room for Presidential policy to be implemented (2009, p. 147). That is to say that the method by which a Congressional statute is carried out can be dependent on the political views of the President. The President can make such decisions in multiple ways, from creating administrative rules and suggesting poli cies to the departments within the executive branch to his selection of administrators for these departments, to be analyzed more fully in the following section. The Presidents control of the bureaucracy is described as a principal-agent problem. (Lowi, et al., 2011) The idea in this situation is that the bureaucratic agencies must satisfy the desires of both Congress and the President, lest Congress pass more specific legislation or perhaps decrease their budget and scope of authority or the President seek to change the organizations structure to suit their desires. Therefore the agency will wish to respect the Presidents desire for bureaucratic drift for the sake of the continuation of their position. Bureaucratic drift, as used by Lowi, et al., is the difference between the original legislations intentions and the final outcome as implemented in the executive branch. President Franklin Roosevelt is a good example of the direction the White House as a collective, that is to say more than the President and to include his advisors and other staff members, provides to its agencies. He created in 1937 the Committee on Administrative Management which was an official way in which a group of experts, along with the President, could monitor bureaucratic action and enforce Presidential decisions in the agencies (Lowi, et al., 2011). President George W. Bush also made clear his views of the power of the President to have the authority to specify how executive agencies were to operate within the confines of Congressional statutes. Shane states that during the first six years of the G. W. Bush administration, that is 2001-2007, he objected 363 times when signing bills noting that Congress may be stepping on his executive power to direct agencies with their bill (2009, p. 155). Such a direct statement makes clear that many people believe the President to have significant power in the operational procedures for the agencies within the Executive Branch. Shane notes, however, that while the President does have significant policy setting power within the executive branch, agencies are not required to follow such requests as they are not hard and written law, but rather have the power of suggestion. The recourse a president could take against agencies not following such Presidential policy is to modify the organizations leadership structure as will be seen in the next section. However, just as an agency not following the Presidents desires can find themselves in a tough situation, the reverse is also true. A president who publicly declares displeasure with an agency and an attempt to change the way it operates often finds himself in a less than ideal situation in which he appears to be in the wrong. Shane (2009) notes that the desire for appearing to be a strong and powerful president often stops such drastic backlash against the department f rom happening for the sake of public image. Even so, the President still maintains a significant role in determining the execution of Congressional statutes in the operational policies of executive bureaucracy. Administrators and the President The President has significant power to determine policy within the executive branchs bureaucracy in two ways. The first, dictating policy to the agencies, has been analyzed previously and now the focus can be shifted to the second power of the President, nomination of departmental administrators. Although Congress must approve all appointments the President makes, unless a significant problem exists with a nomination it will generally be supported by Congress. Lowi, et al. (2011) speaks about the many controls a President has on the operation of the bureaucracy, and the importance of before-the-fact controls. They suggest that the most powerful control of this sort a President can have is that of the appointment process. There are many reasons that this power is so significant to a president. First, the appointment process allows a president to select administrators for the departments that, ideally, share his political view and are on good terms with him so that when he makes an exe cutive decision over the agencies he can expect the decision to be carried out as he wished. Secondly, this process, by selecting trustworthy individuals, allows a president to be comfortable knowing that they do not need to constantly be a watchdog for the agencies because they can trust the administrators who are running such agencies. Andrew Jackson was, according to Crenson (1975), the first president to truly utilize the power of the appointment to its fullest. In addition to the previously mentioned bureaucratic reorganizations he implemented with the help of Congress, he also appointed many administrative positions, carefully selecting people to create a more personal bureaucracy for him to work with. Amos Kendall was a prime example of Jacksons ability to handle administrative appointments well. He was appointed a chief clerk and in his work created strict bureaucratic policies for those he oversaw, exactly as Jackson wanted to happen. A quality appointment leads not only to a bureaucracy that operates as a President wishes, but also to one that recognizes his power as Chief Executive (Crenson, 1975, p. 75). To see the opposite scenario in which a poor appointment of someone not in line with presidential opinion, as well as poor handling of bureaucratic operation, one can analyze the appointment and work of Christine Todd Whitman by President George W. Bush. Whitman was selected to be the head of the Environmental Protection Agency shortly after Bush won the 2000 election. Flanders argues that her appointment was motivated by a desire to balance Bushs planned appointments, as Whitman was often described as a quite left Republican, or a liberal conservative. Again we see here the impact of public view, and Congressional opinion, of bureaucratic operation and how the President must step carefully through such decisions. Whitman served less than two and one-half years as the head of the EPA for several reasons. The media often wrote about her clashes with President Bush over policy for the EPA, as well as Bushs White House staff members and his own suggestions as to the dissemination of inf ormation to the public about pollution and environmental safety. Of particular note was the EPAs role after the attacks of September 11, 2001 in their analysis of the safety in New York City. Although denied by Whitman afterward, there is distinct evidence, according to Flanders that the White House put pressure on her to release false information, as well as the White House also altering press releases on the topic of air quality. Almost immediately after the attacks Whitman declared the air safe to breathe and said there was no concern for people to return to work. President Bush wanted Americans to continue on in their lives and keep the nation, especially its economic center, moving forward. Many scientists within the EPA warned that the asbestos levels alone were of significant concern, but their opinions were drowned out. The example of Christine Todd Whitman is important because it demonstrates what can happen when a president and those he appoints do not get along in terms of policy views. A good choice for department head can turn bad when such policy is central to an administration, and when an administrator resigns as a result, public image is not positive for the President. Stepping back from specific examples, it is clear that the President of the United States has a significant impact on the operation of the federal bureaucracy. From appointments to setting policy guidelines, even within Congressional statutes, the executive power is quite massive. Congress provides the bureaucratic agencies with the mandate of what they are to do, but the President sets the tone for how such action is to be accomplished. The relationship between President and the departments of the executive branch is historically very significant to the operation of the nation as a whole.

Essay --

Article Analysis The article I choose to write my analysis on is about a small study that found brain differences between social butterflies’ and isolated people. A study conducted by Maryann Noonan on 18 people ages 27-70 proposes that parts of your brain may in fact be different depending on how much you socialize , whether your what some people call a social butterfly or a lone wolf. The researchers asked the people how much they socialized during a time period of 30 days; the socialization consisted of anything from phone calls to face to face interactions. They then scanned the brains of the 18 individuals in the experiment looking for anything that people with similar amounts of socialization had in common. From the brain scans they discovered that in fact three parts of the brain seemed to be bigger, additionally it appeared that those parts were also more strongly connected to other regions of the brain in the people who had more social interactions compared to the people who stayed t o themselves. The results that the experimenters found also correlated with a previous study done on monkey that had similar results in the brains of monkeys who lived in larger groups. In the end this research may be hard to fully understand, because it is hard to conduct an experiment that follows people from a young age and if their socialization directly effects their brain growth. The results of the experiment are surprising to me and leave me to believe that it is unlikely to have a definitive answer as to how our behavior affects our brain structure, unless an experiment is conduct from the start of someone’s early childhood. This article leaves me with a few questions however; the first question is do people’s brains make them the per... ...nships. We all know that animals don’t get married but they can still have a life long relationship with another member of their species in which they have offspring and live their wholes lives together. Humans and animals have similar social patterns they just show it in different ways. This can occur because one of the huge differences in humans and animals in that they have different behavior development and evolution. Human behavior is heavily based off of social organization and social interaction. While animal’s behavior is only slightly based on social influence because their actions are based on instinct and reactions to their environment. From the research I did I found that there are similarities between human and animal socialization patterns, animals may do it in different ways but they are expressing the same social patterns and expressions as humans.

Fremount High School Jonathan Kozol Essay

Jonathan Kozol is a well-known advocate for social injustice and public education. He is an educator, activist, and writer. He advocates through his writing. One of his articles was about a High school in a well-recognized city across the United States of America. The 8 page article referring to Fremont High School, Fremont High school is between San Pedro Street and Avalon Boulevard in South central Los Angeles. In this city, Fremont High School is known as a friendly school, with an eight hour schedule. Jonathan Kozol visited Fremont high during the spring of 2003. An eight foot high fence with spikes on the top, are what separate Fremont High from the city. School windows are shielded or boarded from gunfire to keep the students safe. Some classes are taught in portables or storage rooms. Some storage rooms do not even have windows and this is where the students are being taught. Students at Fremont are given thirty minutes for lunch and are all fed together at the same time. Many students don’t even bother to eat, due to the limited time they get and the conditions they are in. Rodents run freely in Fremont high. Hamburger buns have rat bite marks and rat droppings have been found around the school. Fremount High School Jonathan Kozol At Fremont only one or two bathrooms are operational and there are fifteen bathrooms short that are required by the law. Since there only a few restrooms available the lines are tremendously long, students don’t get to use the bathroom at times, and are usually late for class. In most cases the facilities are unclean and lacking basic toiletries. Some parts of the high school lacks proper ventilation system for students such air conditioning; students have been known to turn red and nauseated. Also students who want certain classes such as the advanced placement courses and college courses are not able to get them. The library is almost always closed throughout the year. Conclusively, two thirds of ninth of grade students drop out before receiving a diploma or reaching the twelfth grade. Ironically, Fremont High School is known as the friendly school of South Central Los Angeles. However this high school shouldn’t be even considered to be a functional public facility, let alone be open as a learning establishment. Imagine not having basic toiletries, not having enough time to eat or being taught in small storage closet without ventilation. I can understand and doesn’t surprise my why so many students drop out from Fremont High. It hurts to hear what those students face on a daily basis. While I was reading this article about this terrible school, the words sickened me. It left me feeling shocked and wanting to find out more about this school. So I did, I found out that Fremont high closed at one point for reconstruction a year or two after this article and is open now. Almost everything that had a negative effect such conditions changed as well as some new curricular courses. My conclusion on the article that Jonathan Kozol wrote referring to Fremont High is that this article was needed to help make a positive change in the education Fremont provided. The conditions of the school were improved and they are working on ways to help students stay in school and not drop out. Before the conditions were improved, I could hardly believe that a school being in the U. S could have such terrible conditions and still be open. At the time of this article was written Fremont high was a bad school, not in the sense that the teachers didn’t care for the students or the students missed behaved, but in the sense that government needed to provide more funds to the school to help the school function properly. In time the school closed for reconstruction for a few months, and now students are attending the school right now in adequate learning conditions. When people say Jonathan Kozol is an advocate for public education it’s the truth because without this article much of the public would have not known about the problems occurring in Fremont High. I believe he deserves much more recognition in the things he does to help in prove the learning of others. He is a great example of how one person can make a change for the good of others.

A Letter Concerning the Tuition Fee Increase in the Campus Essay

This academic year in our school had been very exciting and full of learning for the students. The school had been efficient enough in providing us the quality education that students’ need in preparation of their future careers. However it had been a serious issue in the campus among us, students, the continued increase in our tuition and other fees.   Students see, that in order to escalate further the quality of education in our school, the school has to face strenuous modifications in technology, books, and other school facilities. However, there would always a need for students to be consulted first about the issue, because these matters would always concern us. Along with the increase in the tuition fee is the increase in all other fees. Why? First, if the school would not fight for a greater state subsidy, then the school had to pay for the bills, the salary as well as to the technology and materials it would employed. With this matter, the budget would come from the tuition of the students and everything else would be increased; Internet fee, laboratory fee, school paper, etc. Second, education is supposed to be a right and not just a privilege, but with the continued increase in the tuition fee, along with other miscellaneous fees in the campus, there had been an apparent decline in the enrollment rate compared to the previous years. This only shows that few students were able to access the right to education because of the increase. Hence, there is a significant relationship between tuition fee increase and to the limited access of students to education (Dalton 2006). A similar study from the Rand Corporation in 1995 indicated that for every 10percent increase in the tuition fee of the students, there would be a 1.97 percent in the enrollment of the focus of study. Third, the effect of tuition fee and other fee increases would be felt less by those of the middle class brackets. Most of the burden would be felt by those in the lower class; usually with among black and with ethnic backgrounds. Accordingly, majority of the students in most schools were usually coming from the lower bracket and they were the ones who were greatly affected. The school is the only way for these students to move to the next ladder in the society. The tendencies for these students are to dropout or to transfer to a cheaper school with low educational standards. Needless to say, the educational preparation that they got is not enough to equip them for a high paying job in the future. The tuition fee increase that the school implemented is a subtle permit for the state to less care for the educational welfare of its citizens. Students are wary of the fact, that because of the tuition fee increase, we have to burden ourselves with part time jobs more than double just to compensate for the shortage in budget. Students recognized that tuition fee increase in needed to uplift the educational quality in this school. However, it is too fast and too soon to implement. Students are not prepared yet; emotionally, physically and financially.   There was no consultation in the increase in fees. It had always been our right to know and the responsibility for this school to be transparent. The students carried the baggage of financial hardship just to beautify the school, but the education that we got before then was still the same as now. Except of course in slight innovations in the laboratory facilities and in technology, the same education system we got from the school. If tuition fee increase is really bound to happen, we wanted to be prepared for it. We wanted an apparent positive change in the learning that we got; of course it is not to say that we got no learning from this school, it is just that, the change in learning is just minimal. This school has been our battleground to combat poverty, to uplift our situations and to gain learning. If the school is to increase its tuition fee and other fees, we expect that it would also provide subsidy through scholarship, or other alternative solutions to augment our financial difficulties. As well as it is the responsibility of our parents to finance our education; it is also the responsibility of the state to provide to its people the right to education. But how could we get this if tour very right has now become a mere privilege. The sad fact is, not the privilege of the majority but of the few only.   If we are destined to suffer from the tuition fee and other fee increases, would it be right that we would also demand great changes in everything. Would the payment that we give, be enough for us to pose subordinate command over our instructors and over other employees; anyway, we paid for them. Students believe, that in this school, students of characters should be made and not just a mere passive, technologically dependent ones. We need support to develop our minds, which is the role of this school. But where would we go now if this school would deprive us of that need? We seek to be consulted first, we need data of its great benefits on us, and we need alternatives for the increase that is accessible for everybody and not only for the few. Sincerely, [Name of the Sender] [Position/Occupation] Works Cited Dalton, McGuinty. â€Å"Canandian Federation of students.† 8 March 2006